Benefits of Customer Service Training

Customer Service Training
Solutions We Offer

  • Gamification Gamification
    Customer service training can become more engaging by incorporating gamification. We also include interactive gaming elements such as leaderboards, scores, quests, and badges to promote social learning.
  • Scenario-based LearningScenario-based Learning
    We provide scenario-based customer service training solutions to boost employee engagement and knowledge retention. Simulations help learners develop problem solving skills and learn by practicing in the real-life situations to mitigate risks and perform better.
  • Video based learningVideo based learning
    eLearning videos are the most effective and engaging way to go. It is an interactive training format that helps employees consume relevant information on their mobile device as per their convenience.
  • Social and Collaborative learning Social and Collaborative learning
    Customer service training must be engaging in order to be effective. We create training solutions that blend social learning with formal learning to make sure learners can collaborate more and learn better.
Microlearning Solutions We Offer

Client Success

Change Management Program for a Leading Wireless Network Operator

Business ChallengeBusiness Challenge

Business Challenge

Business Challenges

The client was in the process of revamping its brand to meet the current customer needs. They desired to shield themselves against the following challenges:

  • Lack of effective communication, leading to misalignment.
  • Change-resistant organizational culture and attitude.
  • Lack of executive support and active sponsorship.
  • Insufficient resourcing and change management buy-in.
  • Failure to keep all stakeholders informed and involved in follow-ups.
  • Incorrect planning.
  • Evaluating change management efforts.

Solution Solutions



  • A comprehensive change management plan was created using Discover, Explore, and Recommended steps.
  • The change management process was carried out in three phases: Unfreeze, Change, and Freeze.

Outcome Outcomes



  • 30% increase in speed to learner competence.
  • 38% reduction in the overall training time.