In the quest to achieve market leadership, modern-day insurers are focusing on becoming holistically digital, customer-facing enterprises. Yet, many of them aren’t ready for the new digital disruption wave with existing processes.
Learning in insurance goes beyond technical skills, it’s also about problem-solving, communication and creativity to mitigate effects of mass automation. Modern day learning in insurance is struggling in ‘learning how to learn’ for long-term retention.
Insurance companies look for global distributed talent who come together to work on in-demand projects, and who are ready to put tasks and projects above 9-5 thinking. However, with ongoing hassles in hiring, talent is the most crucial for insurers.
Creating an effective customer service training for quality experiences gives a competitive advantage to businesses. The insurance industry is facing a tough time coping up amid businesses shifting from being product-centric to customer-focused.
Insurers are squeezing the life out of their legacy systems as a way to avoid high replacement costs. With technology taking the centre stage today, insurers now realize technology underpins much of their business growth.
Delivery in insurance services is about complying with changing policies and regulations. Lack of collaborative learning makes compliance-based training tough and impedes accommodation of changing policies in current procedures.
We have helped insurers improve and modernize their product offerings to adapt to new customer behaviours and expectations through high impact L&D.
Analysed existing friction points, evaluated the current learning process, and strategically introduced new learning interventions for maximum knowledge retention.
Developed learning assets into bite-sized module for the ease of consumption and accelerate on-the-job learning focused on increased participation.
Aligned employee challenges via interviews and surveys, sketched a journey map, and laid down solid plan to support learners throughout their onboarding.
Implemented holistic building processes, workflows, reporting, and infrastructure focused on increasing efficiency and reducing projected efforts.
Introduced unified approach for skill development that helps practice through custom journeys and individual learning curves.
Combined the inside-out and outside-in approaches to assess and align the needs and expectations of employer and employee alike to deliver success.
We help new-age insurers keep up with evolving business demands through customized learning & development solutions and enable full-scale workforce transformation.
Our years of experience helps create training content and resources that fit your unique needs, irrespective of the learning solution you wanted it for.
We customize onboarding programs that can engage employees early in the journey, improve their knowledge retention, and boost application rate.
Our expertise helps multiply training outcomes through managed learning services and optimize absolute return on investments in learning.
We accelerate leadership and organizational development to motivate workforces and maximize their strengths to focus on areas require improvement.
Our integration of game designs with work-based applications drives optimum performance and boosts engagement for your training programs.
We curate mobile learning programs to help employees access training materials from anywhere and get the answers they need in real time.
