Customer Service Training Solutions | Infopro Learning

Benefits of Customer Service Training

Improved
Engagement

Training employees on customer service helps them better understand their role within the organization. This makes employees feel more engaged and inspired. Our customer service training solutions make employees well equipped with the desired skills and product knowledge to successfully deal with customers.

Higher
Customer Satisfaction

Delivering quality-proven customer service training results in improved customer retention and satisfaction. When employees are adequately trained, they are more competent in handling customer queries which leads to higher customer satisfaction rates. This also makes employees feel valued which is a key factor for business success.

Improved
Agility

We deliver customer service training solutions that can be implemented more quickly than traditional digital learning methods. Relevant courses on customer services are designed to keep employees more focused, learn new skills faster, and ultimately improve customer satisfaction.

Anytime,
Anywhere Learning

Customer services department is the first point of communication for customers. Our on-demand customer service training solutions help employees to seek expert knowledge and equip the right skills to ensure customer success.

Customer Service Training
Solutions We Offer

Gamification
Customer service training can become more engaging by incorporating gamification. We also include interactive gaming elements such as leaderboards, scores, quests, and badges to promote social learning.
Scenario-based Learning
We provide scenario-based customer service training solutions to boost employee engagement and knowledge retention. Simulations help learners develop problem solving skills and learn by practicing in the real-life situations to mitigate risks and perform better.
Video based learning
eLearning videos are the most effective and engaging way to go. It is an interactive training format that helps employees consume relevant information on their mobile device as per their convenience.
Social and Collaborative learning
Customer service training must be engaging in order to be effective. We create training solutions that blend social learning with formal learning to make sure learners can collaborate more and learn better.

Microlearning Solutions We Offer

Client Success

Change Management Program for a Leading Wireless Network Operator

Business Challenges
Solutions
Outcomes

Business Challenge

Business Challenge

Business Challenges

The client was in the process of revamping its brand to meet the current customer needs. They desired to shield themselves against the following challenges:

Lack of effective communication, leading to misalignment.
Change-resistant organizational culture and attitude.
Lack of executive support and active sponsorship.
Insufficient resourcing and change management buy-in.
Failure to keep all stakeholders informed and involved in follow-ups.
Incorrect planning.
Evaluating change management efforts.

Solutions

Solutions

A comprehensive change management plan was created using Discover, Explore, and Recommended steps.
The change management process was carried out in three phases: Unfreeze, Change, and Freeze.

Outcomes

Outcomes

30% increase in speed to learner competence.
38% reduction in the overall training time.