Benefits of Customer Service Training

Customer Service Training
Solutions We Offer

  • Gamification Gamification
    Customer service training can become more engaging by incorporating gamification. We also include interactive gaming elements such as leaderboards, scores, quests, and badges to promote social learning.
  • Scenario-based LearningScenario-based Learning
    We provide scenario-based customer service training solutions to boost employee engagement and knowledge retention. Simulations help learners develop problem solving skills and learn by practicing in the real-life situations to mitigate risks and perform better.
  • Video based learningVideo based learning
    eLearning videos are the most effective and engaging way to go. It is an interactive training format that helps employees consume relevant information on their mobile device as per their convenience.
  • Social and Collaborative learning Social and Collaborative learning
    Customer service training must be engaging in order to be effective. We create training solutions that blend social learning with formal learning to make sure learners can collaborate more and learn better.
Microlearning Solutions We Offer

Success Story

Enterprise-wide Customer Training Solution

Business ChallengeBusiness Challenge

Business Challenge

Business Challenge

The company wanted to adopt a technology-led learning solution to highlight new product features to employees and customers. Few challenges include:

  • Reduced cost of service
  • Increased awareness on products
  • Improved customer experiences
  • Reduced dependency on trainers

Solution Solution

Solution

Solution

We developed a comprehensive L&D strategy to help our client achieve their business goals. Our solution includes:

  • Awareness Campaign

    It includes artifacts to help employees gain knowledge on new products

  • Training Delivery

    We designed custom virtual lab environment to manage Service Desk for lab requirements, assignments, and automatic ticket generation

  • Videos and Assessments

    These create personalized learning journeys to ensure improved learner engagement and knowledge transfer

Outcome Outcome

Outcome

Outcome

  • Benefits of Customer Service Training
  • Training time was reduced to 70 minutes, helping learners concentrate more on “doing” rather than just attending learning sessions.
  • The learners were suitably engaged and there was a definite improvement in the learning experience.

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