While leaders sometimes need to coach their employees, the skills and mindset of an optimal coach are distinct from that of a leader. This is why some individuals with strong leadership capabilities are in fact less than optimal as coaches.

This program helps leaders understand the approach of an optimal leader coach, and align coaching style with the employee’s competency/skill level (see the Coaching Alignment Ladder illustration). The program focuses on proven coaching techniques to solve workplace problems, improve performance and motivate employees.

Performance coaching starts with a strong coaching relationship of trust, going in both directions. Followed by clearly defined performance objectives and standards. Good coaches measure individual and group contributions against clearly defined standards for performance. When gaps are identified, these are clearly and positively communicated, then they work diligently to close the gaps. Holding others accountable to their goals provides opportunities for growth, learning, and ongoing motivation.

In this program you’ll learn to recognize traits and behaviors of an effective coach. You’ll explore how to deliver constructive feedback and avoid common feedback barriers. With the help of a proven coaching process, you’ll be able to improve the performance of others, and create guidelines for measuring performance.

This course helps leaders to better understand their role in getting the most from their people. Using a coaching model and active listening skills, coaches will understand how to motivate their people to perform well. This program provides opportunities in a safe environment to practice handling a variety of coaching challenges.

Business Impact

Leaders become more effective at analyzing the development needs and coaching opportunities for their team members

Leaders become more effective at analyzing the development needs and coaching opportunities for their team members.

Leaders learn the traits and behaviours of high-impact coaches, and how these align with (or differ from) their natural style.

Leaders build confidence and capabilities for dealing with difficult situations and challenging people.

Overall employee proficiency, productivity and engagement are improved significantly when their leaders are effective coaches.

Leaders learn to apply a proven coaching model that ensures accurate diagnosis of coaching and development needs.

Learning Journey


  • Identify challenging coaching situations
  • Self-reflection: My natural coaching strengths and development needs


Leader as Coach
  • Introduction
  • Coaching vs. Leading
  • Coaching Styles and Alignment
  • Engagement, Motivation and Values
  • Development Needs Analysis Process
Intersession Activity**
Coaching Styles
  • Coaching when there is lack of motivation or engagement
  • ​Questioning and observational skills
  • Generational differences
  • ​Cultural differences
  • ​Application exercise: Needs analysis process
Intersession Activity**
Coaching Skills
  • Application exercises: Delivering constructive feedback
  • When to give up coaching
  • CAR Model Feedback Exercise
  • Career Conversation Practice


  • Future Commitment in Coaching
  • Identifying Coaching Goals
  • 30/60/90-day action plan for applying coaching skills in your leadership role

Learning Objectives