The need to work proactively at creating and maintaining a high performance organizational culture has perhaps never been more important, and never more challenging. Employee expectations for their workplace are evolving rapidly. And some leaders are not aware of, or struggle to adapt to, these new expectations. This dissonance can drive:

  • Increased employee dissatisfaction and turnover
  • Decreased retention of high-value employees
  • Diminished engagement and lost productivity

Leaders develop a deep understanding of all of the critical engagement drivers and learn practical techniques to improve engagement within their own team and/or organization.

Business Impact

Increase employee retention and job satisfaction with practical and proven engagement strategies.

Boost productivity of employees with clear goals for performance and high impact rewards/recognition.

Enhance your customer experience significantly with employees who feel a deep “spirit of service.”

Develop leaders within your organization who understand how to get optimal value from their employees.

Learning Journey


  • Complete the Unlock: Engagement Survey

Curriculum (3 2-hour sessions)

Current research on employee engagement
  • 10 proven employee engagement drivers
  • Importance of a compelling purpose
  • Keys to an energizing environment
  • Authentic dialogue
  • Managing expectations
Adequate Skills & Resources
  • Assessing skill and resource requirements
  • Up-skilling and re-skilling
  • Providing more resources with constrained budgets
  • Displaying Empathy
Development Opportunities
  • Tangible career development
  • Skill stacking concept
  • Peer mentoring
  • Value of certifications
Joyful Engagement
  • Bottom line benefits of fun and play
  • Boundaries
Pervasive Productivity
  • Are some sharing too much of the burden?
Rewards and Recognition
  • Non-financial rewards
  • Recognition that works
  • Responsible financial rewards


  • Action Planning
  • 30-60-90 Day Action Plan Reviews *
  • Virtual, Group Touchpoint Session *

Learning Objectives