Our client is a Fortune 500 information technology company that is a leader in technology and inspiring innovators and entrepreneurs around the globe. This company provides hardware, software, and services to consumers, small and medium sized businesses (SMBs) and large enterprises, including customers in government, health, and education sectors.
Our client believes that “recognizing and appreciating” employees is not only important on principle, but also that appreciation efforts and recognition programs can be strategically aligned with organizational goals, such as improved productivity and better employee retention through increased job satisfaction.
The challenge is that often in the midst of day-to-day activities, managers don’t put a lot of priority on recognizing and appreciating employees. In addition, others do not fully understand the importance of recognition and appreciation.
To correct this, our customer wanted to roll out a training program to be deployed or accessed by people at various business locations across the globe that encourages and instructs their managers to properly recognize and appreciate their employees.
The learners for the employee recognition and appreciation program comprised:
With the employee strength in excess of 142,000, spread over 67 countries, it was critically important for our client’s Managers and Team Leads to steer people to improve performance. We suggested that the way to achieve a marked improvement in performance was by acknowledging the value of employees and the value they bring to the organization.
For a better understanding of employee value and enhanced engagement, Infopro Learning developed the training course with a focus on three things:
To address the learning needs of the Managers, our instructional approach focuses on providing the context, knowledge and skills. Consequently, various strategies such as role-play and anchored sections are devoted to build the business case for recognition and appreciation at work.
Considering that the solution should first build awareness, Infopro learning employed interactivity, graphics, and text to focus on the factors that typically restrain Managers from practicing recognition and appreciation. In keeping with the principle that the information that is delivered through some overt actions on the part of the learner is likely to be internalized better, we used a slideshow to demonstrate the reasons why Managers invariably attach low priority to recognition and appreciation practices.
Taking into consideration that the design should feature the possibility of localizing the training course and our customer’s employee strength exceeding 142,000, spread over 67 countries, the textual content of the prototype is XML-based. The intent behind an XML-based solution design is to address the learning needs of the employees at the various business locations by efficiently globalizing the training.
The most significant result of the recognition and appreciation training was an 8% reduced in attrition.
In addition, the training: