Unlocking Success with Personalized Onboarding Experiences

This organization faced inconsistencies in onboarding experiences across its multiple locations, making it difficult to align new hires with the company's core principles, values, and policies. They worked with Infopro Learning to develop a program to achieve the following goals.

• Provide consistency in training content and delivery across all locations to ensure a cohesive onboarding experience.
• Highlight the company's core values, hospitality philosophy, and expectations for all employees.
• Develop customized modules tailored to the specific needs of each job group in addition to the core modules applicable to all new hires.

To address their onboarding challenges, Infopro Learning developed a comprehensive solution that provided a consistent and personalized onboarding experience.

• Activate Learner Engagement
  The program focused on engaging learners through interactive media, such as videos, photographs, click-to-reveal interactions, and scenario-based questions with diagnostic feedback.
• Provide Personalized Learning Experiences
  The program delivered personalized learning experiences for each new hire by providing role-specific learning modules that incorporated reflective questions and job aids.
• Provide Consistent Onboarding Experiences
  The program was designed to provide consistent onboarding experiences across all locations by reinforcing understanding through summaries, knowledge checks, and quizzes while emphasizing the company's core values and hospitality philosophy.

The program was highly successful, exceeding projected expectations.

• Doubled engagement levels: Engagement doubled in comparison to the previous year.
• Expanded program reach: The program reached over 50 new jurisdictions across the United States, increasing skills-sharing and resource-sharing capacity by 3x.
• Increased participation: Over 250 participants voluntarily joined the new program.