Gamification Solution Through Scenario-Based Training

The Company

Our client is a Fortune 500 global company in the oil and gas industry and provides a wide range of products and services from exploration through production. This company employs over 100,000 people, including hundreds of nationalities and is working in close to 100 countries.

With over 100 research and engineering facilities worldwide, due importance is given to developing innovative technology that adds value for their customers. Employees are committed to working with their customers to ensure the highest level of knowledge sharing.

In addition, the company conducts a certification course on safe driving techniques for all its employees who drive company-owned vehicles.

The Challenge

To certify employees on safe driving techniques, our client requires employees to attend a two-day Instructor-Led Training (ILT) workshop at their driving range and training facility. The ILT consists of classroom instruction with hands-on driving practice on the driving range. All learners who complete this course are issued a certificate, with a three-year validity period.

To renew their certification after their initial ILT certification, employees are required to take a refresher training course conducted through a mandatory Computer-Based Training (CBT).

Their existing CBT was old, and this company was looking at modernizing and recreating this refresher training (including certification) with a focus on ensuring zero motor collision by their employees. The company needed to upgrade their existing CBT to a Web-Based Training (WBT) resource, using newer interactivities and videos. The upgraded WBT also needed to be available as a CBT for offline use.

The Solution

To refresh the driver certification course, Infopro Learning proposed modernizing the existing CBT into a highly engaging and interactive WBT, using scenario-based simulations and a theme-based graphical user interface (GUI), to capture and maintain learner’s interest.

Our goal was to present the learner with a training environment similar to the driving range and training facility and allow them to practice safe driving techniques in a way that mimicked the real thing. Modules in the course were structured to use a roadmap theme and showcase diverse instructional and visual strategies to further drive retention.

Some of the instructional strategies we used to create the WBT included:

  • Splash animation to capture attention toward the importance of defensive driving
  • Visually appealing animation to provide information on safe driving and the consequences of not following driving rules.
  • Avatar/Mentors to provide guidance and to connect at all levels
  • Illustration/Image-based videos to depict accidents and suggest methods of avoiding them
  • Game-based assessment to make the course interactive and ensure effective knowledge retention

The course was developed using Flash/XML encompassing engaging activities, animation and interactive elements to hold the learner’s attention throughout the training. The key features included:

  • A customizable avatar to help the learner relate to the classroom instructor
  • A graphical user interface (GUI) as a map with various landmarks to depict five modules
  • A learning journey where learners travel to the five landmarks, completing activities and interactions before moving to the next
  • A character (Pedro, an employee) whom the learners help at various junctures by answering his queries related to safe driving practices.

Finally, we created a post assessment module that was presented as a test-drive game and mirrored driving on the companies driving range. The drive game included:

  • A virtual environment of the learner driving a car.
  • Various barriers presented to the learners as they drove, each barrier posing a question that must be answered to cross the barrier

If the learner scored 80 percent or higher the test drive was completed successfully

If the learner answered more than 3 questions incorrectly the test drive came to an end, and:

  • The learner was taken back to the roadmap that highlighted the modules wherein the learner answered questions incorrectly
  • The learner was required to revisit the modules highlighted, before retaking the test drive

Upon successful completion of the test drive, the learner was issued a refreshed certificate which they could print for their records.

The Results

Through the modernization process, our client was able to view their old course with a fresh perspective, thereby updating many outdated processes and procedures. Infopro learning worked as a close partner with the company to create a training course relevant for today, as well as for the next 10 years.

In addition, we provided our client with a CBT version of the WBT training. The dual option allows employees to take the training offline from all locations across the globe.

More importantly, the safe driving techniques reinforced through the mandatory course for all employees who need to drive company-owned vehicles, displayed the following results:

  • There was a significant reduction in the number of on-road training fatalities caused by poor driving techniques, thus ensuring employee safety.
  • There was an increase in the number of employees obtaining a score of 80 percent and higher (at the first attempt), qualifying them for a certificate.
  • By modernizing the existing CBT instead of creating it from scratch, Infopro Learning was able to reduce the cost of production by 70% vrs a new course
  • The learning simulation decreased the onboarding time of new drivers by as well as the training cost.

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