Infopro Learning collaborates with clients to enhance talent, leadership, and technology in dynamic business environments. With a focus on unlocking potential, the company prioritized the internal development of its frontline leaders. Transitioning from individual contributors to managers presents challenges for new leaders, as former strategies for success may no longer apply. By equipping leaders with essential tools and skills, Infopro Learning ensures they thrive in their new roles, driving organizational success through effective leadership.

Award-winning Leadership Development Program


Recognizing the necessity of early leadership development, Infopro Learning understood the importance of initiating the growth of frontline leaders internally.

Establishing a first-time manager program aimed to achieve three primary objectives:

  • Fostering motivation and encouragement among high-potential employees.
  • Ensuring that new leaders were equipped with skills for success.
  • Providing essential support to frontline leaders responsible for managing both customers and teams.
Set Goals

Infopro Learning developed a 6 month long blended learning program with four distinct phases to help new leaders build skills for success.

  • Fostering Mentorship
    The program was designed with several opportunities for relational learning where participants could learn from peers and mentors.
  • Driving Engagement
    The blended learning program incorporated experiential learning opportunities such as simulations, discussions with leaders and group activities.
  • Reinforcing Core Concepts
    The program concluded with an individual challenge or project where learners could apply their new skills in real life situations.

The program was well received by participants across several different departments and helped achieve the organization's goals of supporting first-time leaders.

  • Employee ESAT Score 4.8/5:
    Internal surveys found that learners felt the program was a good use of their time.
  • Supervisor ESAT Score 4.9/5:
    The internal survey found that supervisors felt the program was directly applicable on the job.
  • 92% Participation Rate:
    More than 90% of nominated leaders chose to participate in the new blended learning program.

How We Helped


Learning Strategy

Infopro Learning developed a blended learning strategy to foster mentorship, teach leaders new skills, and drive engagement.


Learning Content

Infopro Learning developed scenario-based learning activities and e-learning modules to help convey complex topics.



Infopro Learning created several virtual instructor-led learning sessions and e-learning modules.


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