This global organization offers an assessment tool to streamline the third-party risk management processes for its 15,000+ members. They also provide a customer training program to help members learn how to operate the program effectively. To offer a seamless learning experience to their customers, they partnered with Infopro Learning to develop a learner-centric training program.

Award-winning Customer Service
Training Program


This leading provider of risk management solutions needed a customer training program that would achieve the following goals:

  • Provide guidance on how to use each of the risk management tools features effectively.
  • Equip customers with the skills necessary to select the most appropriate questions from the questionnaire based on their requirements.
  • Create a virtual environment where customers can apply their newly acquired knowledge and skills in a simulated practice setting.
Set Goals

Infopro Learning worked closely with the organization's internal teams to develop a comprehensive customer training program to help members of varying skill levels successfully navigate the risk management tool.

  • Promoting Learner Engagement
    Infopro Learning created learner-centric content, videos, interactive scenario-based activities, and infographics to promote engagement.
  • Increasing Knowledge Retention
    The Infopro Learning team broke down the complex topics into short, easy-to-understand chunks of content based on real-life scenarios to create context and improve knowledge retention.
  • Reinforcing Core Concepts
    The Infopro Learning team places interactive elements and assessments throughout the program to reinforce core concepts.

The customer training program was well received by learners, and several notable achievements were accomplished, including:

  • 260+ registered:
    In the first six months, over 200 customers signed up to take the courses.
  • 87% would recommend:
    Almost 90% of participants would recommend the training to their peers.
  • 97% found the program useful:
    A survey found that most participants found that the program content was directly applicable to their use of the tool.

How We Helped


Learning Strategy

The Infopro Learning team developed a learning strategy to create learning experiences that met the needs of an audience with a varying understanding of risk management.


Learning Content

Infopro Learning developed learning content using a variety of formats to help drive engagement and knowledge retention.



Infopro Learning created digital learning experiences that were hosted on the organization's learning management system.


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