This leading communications company offers a wide array of secure communication services, including phone calls, messaging, and video visitation, designed specifically for inmates. Following a recent expansion to provide educational resources through tablets, they recognized the need for a customizable Learning Management System (LMS) to deliver the program effectively. To address this requirement, they collaborated with Infopro Learning to implement and fully customize their LMS solution.

Award-winning Digital Learning Program

Challenge

The communications company required an LMS integrated with an entertainment system to motivate inmates to complete training by earning points for entertainment app access. Additionally, the system needed to achieve the following objectives:

  • Improve inmate satisfaction and well-being
  • Enhance operational efficiency and reduce costs
  • Offer personalized data and reports on inmate progress
Set Goals
Solution

Infopro Learning developed a customized learning management system to effectively deliver educational content to the inmates.

  • Enhanced learning experiences
    A user-friendly interface was designed to enhance the training process for learners.
  • Integrated education and entertainment
    The program was integrated with a third-party entertainment app, allowing learners to gain points to access the app feature.
  • Improved data tracking capabilities
    The system was equipped with advanced functionalities to help track learner data.
Develop-skill
Results

The program has successfully helped this communications organization reach its overarching goals, including the following.

  • 99K participants:
    Thousands of inmates have voluntarily signed up for the educational programs.
  • Increased inmate skill development:
    Inmates have developed new skills and knowledge through the courses offered on the LMS app, which will help them reintegrate into society upon release.
  • Increased cost-effectiveness:
    Implementing an LMS and an entertainment app on a tablet is more cost-effective than providing traditional education and entertainment resources.
Improve-Performance

How We Helped

Global-Talent-Network

Learning Strategy

Infopro Learning developed a strategy to create and implement a customized LMS that was fully integrated with a rewards-based system that connected to a third-party entertainment app.

Flexible-Engagement-Model

Learning Content

The Infopro Learning team customized the LMS system to match the organization's brand, giving it a polished look and feel.

Concierge-Approach

Technology

Infopro Learning customized its LMS to meet the needs of the organization and the inmates for whom they were creating the educational programs.

Awards

Excellence-Award-in-Best-Certification-Program

2023 Gold Brandon Hall Excellence Award in Best Advance in Learning Technology Implementation

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