As a leading systems integrator, this organization has been instrumental in implementing an award-winning procurement system for its clients, with a strong track record of over a decade working with government agencies. In a strategic effort to enhance transparency and efficiency, the organization has developed a new platform, poised to replace the existing system, which is currently utilized by over 11,000 professionals. To ensure a seamless transition for the platform's users, the organization partnered with Infopro Learning to create a comprehensive digital training program.

Award-winning Digital Learning Program

Challenge

The organization required a solution to facilitate its customers' transition from the older platform to the new one. The digital learning program was developed with the following objectives in mind:

  • Provide a modern digital experience to accelerate learning to support technology solution advancements.
  • Ensure strong user adoption of the platform capabilities to capture more value.
  • Create customizable learning journeys to address the needs of different user groups for 10,000+ end use.
Set Goals
Solution

Infopro Learning worked closely with the organization's internal teams to create a highly interactive learning experience to assist their customers in learning how to navigate the newly launched platform.

  • Activating Learner Engagement
    Infopro Learning has created interactive scenario-based learning modules, animations, and gamified content to enhance learner engagement.
  • Driving Knowledge Retention
    The Infopro Learning team created multiple modules for each topic to help learners at varying proficiency levels to drive knowledge retention.
  • Reinforcing Core Concepts
    The Infopro Learning team places interactive elements and assessments throughout the program to reinforce core concepts.
Develop-skill
Results

The digital learning program has successfully helped the organization achieve the following goals:

  • Wide adoption of the program:
    Many customers voluntarily participated.
  • Platform transition efficiency doubled:
    Many customers reported seamless navigation of the new platform post-course completion.
  • Enhanced customer journey:
    Favorable feedback on their learning experiences was received from customers.
Improve-Performance

How We Helped

Global-Talent-Network

Learning Strategy

The Infopro Learning team developed a learning strategy that helped cater to a large audience with varying skills and abilities.

Flexible-Engagement-Model

Learning Content

Infopro Learning collaborated closely with internal teams to create scenario-based learning activities, gamified content, interactive elements, and assessments.

Concierge-Approach

Technology

The Infopro Learning team created a digital learning experience hosted on an online platform, making it accessible to anyone with an internet connection.

Awards

Excellence-Award-in-Best-Certification-Program

2023 Bronze Brandon Hall Excellence Award in Best Use of Games or Simulations for Learning in the Learning and Development

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