The client is one of the largest financial institutions in North America, serving over 22 million customers with a workforce of over 90,000 employees. Founded over 50 years ago, this financial institution has constantly led the industry with innovative products and services, with world-class customer service.
It was becoming difficult for employees across the organization to respond to the increasingly volatile, uncertain, complex, and ambiguous (VUCA) environment. This led people to becoming less proactive as they fought to keep up with these changes. As a result, the financial organization partnered with Infopro Learning to help employees respond to:
- Complex business processes
- Rapid digital transformations
- Respond to fierce competition
- Increasing VUCA environment