This leading engineering consulting company recently integrated new enterprise resource planning software into its internal systems to increase operational efficiency for its growing business. Shortly after the new ERP system went live, they realized they would need additional support to train their managers on how to use it. They partnered with Infopro Learning to develop a quick and effective solution to meet this urgent need.

Award-winning Performance Support Program

Challenge

This consulting firm needed job aids and support materials to help increase user adoption of the new ERP system. Infopro Learning collaborated with its internal teams to create learning materials addressing the following topics.

  • Performance Reviews
  • Expense Reports
  • Timesheets
  • Purchase Orders
Set Goals
Solution

Infopro Learning worked closely with this industry leader's internal teams to create over 20 PDFs on different ERP subjects on a condensed timeline.

  • Accelerating the Learning Process
    Because the ERP system had already been launched, the support materials were needed to accelerate the new software's adoption.
  • Increasing Accessibility
    Infopro Learning designed each document to be easily accessed and viewed using the organization's LMS. The PDFs were also designed so the organization could easily make changes and update the materials when needed.
  • Reinforcing Core Concepts
    Each PDF document was created with visual elements and detailed instructions to reinforce the core concepts t hat learners had received during prior training.
Develop-skill
Results

Infopro Learning created over 20 different downloadable PDF resources that managers could use on the job. The support materials helped the organization achieve the following goals.

  • High levels of engagement:
    Internal analysis revealed frequent use of the support materials.
  • Increased user adoption:
    The support materials provided additional guidance, leading to a higher level of comfort and proficiency among managers.
  • Improved learner's understanding:
    The training materials improved managers' understanding and application of the ERP software through explanations, visual aids, and real-world examples.
Improve-Performance

How We Helped

Global-Talent-Network

Learning Strategy

Infopro Learning devised a strategy to help accelerate the learning process by providing easy-to-use and access support materials for the managers.

Flexible-Engagement-Model

Learning Content

The Infopro Learning team created over 20 different training PDFS with 900 content pages.

Concierge-Approach

Technology

Infopro Learning designed the materials to be delivered on the organization's LMS to increase accessibility.

Awards

Excellence-Award-in-Best-Certification-Program

2023 Silver Brandon Hall Excellence Award in Best use of Performance support

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