As the novel Coronavirus has forced businesses into the digital-only way, it is vital to have communication that create more humane experiences. Your business relationship with customers has built over time, seeded by experiences, embellished in expectations and affirmed through multiple interactions.
The COVID-19 pandemic has put our relationship’s strengths and weaknesses under a tight spot. Right now, your current customer experience should be primarily about two things: Compassion and Understanding. You need to showcase this in every interaction and must reach out to your customers before they come to you confused and distressed.
So how you plan to give a human experience to your customer experience journey during this COVID-19 pandemic?