The Advanced Guide to Top Your Customer Service Training Game

Customer service has evolved as one of the key differentiators for consumers before making a business decision. Recent research suggests that providing excellent customer experiences will be more important than cost by 2020. Creating an effective customer service training plan will ensure that every employee at workplace has the ability to meet and exceed your customers’ expectations.

Infopro Learning has consolidated its thoughts on identifying the challenges with your existing training plan and suggested the best industry practices to meet customer expectations. This eBook highlights the importance of experiential and blended learning in improving knowledge retention and learners’ engagement.

In this eBook, you will learn:

• How to identify and solve problems with your customer service
• Developing a customer service training plan
• Four popular customer service training methods
• Integrating blended learning
• Benefits of experiential learning
• Tips for setting KPIs

Download your copy of The Advanced Guide to Top Your Customer Service Training Game using the form to the right.