Customer experiences have become one of the key differentiating factors today’s consumers think about before making a purchase. One of the most common customer service complaints is a lack of knowledge from employees.
Providing your employees with comprehensive product knowledge training is one of the best ways you can improve customer service. Product knowledge training helps employees build trust with customers and has a direct impact on their sales abilities – and on the overall success of a customer-oriented organization.
In this eBook, you will learn:
- The link between Product Knowledge Training and Customer Experience
- 3- Phase Strategy for Effective Product Knowledge Training
- Common Product Knowledge Training mistakes to avoid
- Best Practices of Product Knowledge Training
Download your copy of “Product Knowledge Training as a Key Learning Asset” using the form on the right.