Transforming Customer Education Programs for the New World of Work
Customer education is the key to profitability. Organizations are quickly discovering that every dollar invested in educating customers will pay off two to three times along with higher net promoter scores, and increased customer retention and product adoption. In response, many organizations are transforming their customer education programs to align with what modern customers are looking for — intuitive digital platforms, bite-sized learning modules and personalized experiences.
Listen to this interactive webinar to learn how to transform your customer education platforms for the new world of work.
This interactive webinar will provide easy-to-understand insights on:
Building the business case for transforming customer education programs
Creating a seamless customer education experience
Best-in-class examples from your peers
Anu Galhotra –Vice President of Learning Solutions, Infopro Learning Anu is a seasoned L&D leader who believes in the power of learning to solve business challenges and drive performance improvements. With over 18 years of experience in leading clients and L&D teams, she has been instrumental in consulting with business teams to define learning strategies as well as implementation roadmap.
Carol Cohen –Learning Experience Architect, Infopro Learning Carol has over 20 years of experience in the learning industry and has been focused on performance-based sales certification and establishing a competency model for different roles. Her passion for teaching has brought her to corporate sales training and certification. Carol’s mission is to enable the success of others through creative and engaging learning and practice.
Nolan Hout –Vice President of Marketing, Infopro Learning Nolan started the marketing efforts for Infopro Learning and spends majority of his time performing research in the L&D industry to help understand the most common and pressing challenges of the industry. He uses this information to help formulate cutting-edge learning solutions that are designed to maximize business performance and return on investment made.