Deep insights of the business products and services can be great tools to build trust with customers and prospects at very nascent stage of partnership. To enable this, organizations have started to carry out trainings that are focused on product knowledge development. A majority of this training is not restricted to the sales teams, rather other departments like customer service, marketing and delivery also show active participation.
As much as conducting product training is important for organizations, it is equally necessary to identify knowledge absorption and retention. As products continue to upgrade, businesses must keep their workforce empowered with the right tools and resources to keep the product knowledge engine running. To support this cycle, listed are few common mistakes that companies do not focus upon and these result into impacting the overall experience of their training program.