NelsonHall, leading industry analyst, has identified Infopro Learning as a Learning BPS (Business Process Sourcing) leader for Revenue & Competency.


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NelsonHall defines the Revenue & Competency focus as the performance objective for companies launching a new product/service, entering a market, or seeking to onboard employees. The principal benefit gained from Revenue and Competency is an increase in sales/revenue per learner and decreased time to learner proficiency.

Arun Prakash, EVP of Learning Solutions at Infopro Learning, attributes their performance-based learning approach to being recognized as a leader:


“Our learning strategies flip the traditional Kirkpatrick model of learning on its head. We start by focusing on the end business outcome that we want to impact.” Arun explained, “By starting with the end business outcomes in mind, we are able to plan our training programs around the metrics that matter the most to our customers, which usually boils down to return on investment and time to proficiency.”

This sentiment is echoed in NelsonHall’s NEAT report, which identifies Infopro Learning’s approach to performance outcomes (rather than only efficiency and cost savings) as a primary strength of Infopro Learning’s Learning BPS services.


“Infopro Learning’s performance learning management model, coupled with its exclusive focus on the learning industry and the progress it has made since expanding its service offerings, put the company in a good position to capitalize on learning BPS opportunities over the next year, especially in the U.S.” said Amy L. Gurchensky, senior research analyst at NelsonHall. “Over the next year, NelsonHall expects Infopro Learning to add several new logos for both standalone content services and selective learning BPS contracts, which will likely focus on two learning BPS functions.”


About NelsonHall’s NEAT Report


NelsonHall’s (vendor) Evaluation & Assessment Tool (NEAT) is a method by which strategic sourcing managers can evaluate outsourcing vendors and is part of NelsonHall’s Speed-to-Source initiative. The NEAT tool sits at the front-end of the vendor screening process and consists of a two-axis model: assessing vendors against their ‘ability to deliver immediate benefit’ to buy-side organizations and their ‘ability to meet client future requirements’. The latter axis is a pragmatic assessment of the vendor’s ability to take clients on an innovation journey over the lifetime of their next contract.


The vendors covered in NelsonHall NEAT projects are typically the leaders in their fields. However, within this context, the categorization of vendors within NelsonHall NEAT projects is as follows:

Leaders: vendors that exhibit both a high ability relative to their peers to deliver immediate benefit and a high capability relative to their peers to meet client future requirements

High Achievers: vendors that exhibit a high ability relative to their peers to deliver immediate benefit but have scope to enhance their ability to meet client future requirements

Innovators: vendors that exhibit a high capability relative to their peers to meet client future requirements but have scope to enhance their ability to deliver immediate benefit

Major Players: other significant vendors for this service type.

The scoring of the vendors is based on a combination of analyst assessment, principally around measurements of the ability to deliver immediate benefit; and feedback from interviewing of vendor clients, principally in support of measurements of levels of partnership and ability to meet future client requirements.


About NelsonHall:

NelsonHall is the leading global BPS and ITS research & analysis firm. Founded in 1998, the company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. NelsonHall also offers a suite of “Speed-to-Source” tools, including NEAT, that assist buy-side executives in saving time and money, while enhancing the quality of their sourcing decisions, in BPS and ITS evaluations.


About Infopro Learning:

Infopro Learning’s mission it to make organizational learning a competitive advantage for our customers by delivering modern learning experiences that strengthen employee performance.

As a full-service L&D outsourcing company, we work with major corporations all over the world to solve their biggest learning, training, and performance improvement challenges.

We have developed our capabilities and expertise to achieve two key promises we make to our clients: meaningful and personalized learning experiences and measurable performance transformation.

Our learning solutions include:

    • Learning strategy, design and development of training programs


    • Employee onboarding


    • Leadership and skills development


    • Sales & customer service


    • Managed learning services (MLS)