This course helps to prepare leaders to manage and lead across generations, cultures and a combination of both. Today’s leaders can find themselves leading a workforce that spans four, sometimes five generations. If you are a global leader multiply those generations across possibly a dozen different cultures. This requires a different type of leader and leadership. A leader with a new and expanded mindset. The world has changed and great leaders evolve with it. More than ever, the ability to successfully lead across multi-generational and multicultural teams is essential for every leader.

The generations fascinate and they frustrate. Millennials are now the most prevalent generation in the workforce surpassing the number of Baby Boomers in 2014 and Generation X in 2015. Studies suggest that Millennials could be as much as 75% of the workforce by 2025. This course will help leaders authentically communicate and connect across generations. It will also give leaders an understanding and appreciation of the different values, beliefs and work habits of the Generations. This course mpowers leaders to view generational differences as competitive advantages in the areas of: collaboration, problem solving and innovation.

The business world has never been more globally connected than it is today. International leadership is no longer a direct variable of the size of an organization. Leading multicultural teams requires the ability to manage and understand the cultural differences between team members. Whether you believe the best leadership style is facilitator among equals or an authoritative director that leads from the front, multicultural leadership demands that a leader adapt their style to their cultural context. This course will improve your cross cultural leadership skills by increasing your understanding of culture and how it impacts global working relationships, ommunication and leadership styles.

Business Impact

Employee engagement is enhanced when every individual feels respected, valued and validated as a unique human being.

Communication is improved when leaders understand the interpersonal dynamics of different cultures and generations.

Employees are energized by a work environment that truly “sees” and “hears” them, which significantly boosts productivity.

Employee retention is increased when each person feels that their background, culture and perspectives are truly valued.

Innovation, creativity and problem-solving are enhanced when the work environment embraces the contributions of all employees.

Employees who feel fully valued and validated by their leaders are more likely to refer other potential employees.

Learning Journey


  • Self-paced reading (approx. 6 minutes)
  • Reflection exercise
Optional Enhancement
  • Brief video, internal leaders sharing their perspective on importance of cultural and generational respect.

Series of 3 Virtual Workshops

Session 1
Generations at Work
  • Characteristics of different generations
  • Generational myths and common missteps
  • Generational communication
  • What various generations look for in leaders
  • Influencing different gernerations
Intersession Activity**
Session 2
Cultural Competency
  • Characteristics of different cultures
  • Cultural myths and common missteps
  • Respectful cultural communication
  • What various cultures look for in their leaders
Intersession Activity**
Session 3
Leading a Multi-Cultural and Multi-Generational Team
  • Experiential exercise: When Teams Disagree
  • Experiential exercise: Misstep Recovery
  • Experiential exercise: Giving Bad News
  • Integrating cultures and generations at work


  • Personal Action Planning
  • 30-60-90 Day Virtual Group Touchpoint: Action Plan Reviews
Optional Enhancement
  • Interactive pdf Action Plan

Learning Objectives