This interactive and powerful workshop helps participants apply the behaviours and creative thinking skills that lead to new solutions for improved outcomes. Design Thinking is a problem-solving technique that is used to design products and services based on understanding the needs of the people that will be using the product or service. Participants will learn to:
Design-driven companies have outperformed the S&P Index by 219 per cent over 10 years.
71% of organizations that practice design thinking report it has improved their working culture on a team level.
Design-led firms consciously put the customer first, creating an emotional bond with customers that fuels innovation.
Design-led firms have more loyal customers, react more quickly to customer feedback and innovate more frequently.
Design-led firms are 62% more likely to have tools and systems in place to test ideas with customers and act quickly on feedback.
Participants develop new approaches for earning and continuously enhancing trust with all organizational stakeholders.
Use Design Thinking to solve problems more creatively
Understand problems from the customer's perspective
Apply different brainstorming techniques to identify innovative ideas
Use effective design research
Understand the value of creating prototypes to test your ideas
Keep your design ideas moving forward
Learn about formal tools and systems as well as informal methodologies available to measure organizational trust.
Develop a plan for communicating the results of your “trust audit” to all organizational stakeholders.
Develop a strategy for enhancing and continuously earning trust with all organizational stakeholders.