In high performing organizations, a culture of trust is critical to achieve optimal effectiveness – yet trust is complex and can be impacted by many factors, both internal and external to the organization, And for many businesses today, trust is at risk.
Customers and regulators are more cynical and suspicious of any claims a company might make. Employees aren’t sure they can trust their leaders. Leaders aren’t sure how much they can trust employees. Colleagues may not be certain how much they can trust each other. This era of doubt and uncertainty seems to be allencompassing:
Trust can no longer be assumed, in fact just the opposite. Cynicism and suspicion is becoming the norm; trust must be built and earned continuously. This course is designed to help you as a leader measure, enhance, and amplify trust in your organization.
The course include deep self-reflection for leaders to help them see themselves the way others see them, to identify circumstances where they may be inadvertently eroding trust. And to identify opportunities to earn and reinforce trust, with colleagues, employees, customers, clients, family and friends
Participants learn the critical role that trust plays in our society, business environment and our internal organizational culture.
Participants learn the critical importance of leading by example through authentic and resilient leadership.
Participants learn how to assess the level of trust throughout their organization, how to determine root causes and contributors.
Participants learn how enhanced trust with all stakeholders can have a tangible impact on bottom line business results.
Participants learn six strategies for leading others through uncertainty and significant change, and how to build trust in the process.
Participants develop new approaches for earning and continuously enhancing trust with all organizational stakeholders.
Understand how cultural trends and market forces impact organizational trust and business results.
Understand how an erosion of trust can impact interpersonal connections, and the ultimate negative impact on business.
Understand how trust is a critical (if mostly unspoken) element of the organization’s mission and brand.
Understand the role that leadership values and competence play in creating and sustaining organizational trust.
Develop the ability to measure and track organization trust.
Identify root causes and contributing factors that diminish trust in your own organization.
Learn about formal tools and systems as well as informal methodologies available to measure organizational trust.
Develop a plan for communicating the results of your “trust audit” to all organizational stakeholders.
Develop a strategy for enhancing and continuously earning trust with all organizational stakeholders.
Learn 6 strategies for leading effectively through times of change and uncertainty.
Learn how facing adversity can enhance trust, or diminish it.
Understand how to communicate about trust with stakeholders in a manner that is relevant and authentic.