Businesses use performance management tools such as Key Performance Indicators (KPIs) as agents of change with defined outcomes. On a broader level, KPIs act as a key driver for workplace transformation. In today’s time where every aspect can be measured and tracked, aligning business objectives with the desired outcomes plays a vital role in driving employee engagement, fueling performance, and unlocking success. From an L&D perspective, the role of CLOs has transformed completely. Today, CLOs are shifting from conventional L&D approaches and looking for major drivers of change that can make them work better, justify the cost, and ensure the wellbeing of the organization. Their aim is simple- align WORK, WORKPLACE, and the WORKFORCE towards shared set of business goals and this where the role of outcomes-driven KPI approach comes into place.
Most organizations need to shift from their archaic work strategies and skillsets. They struggle with the need to find and retain the right talent, whilst focusing on planning for the future. This is the reason workforce transformation is the area of interest for most forward-thinking companies. The demand for the right talent goes far beyond adapting digital solutions in terms of tools, technology, and training. Business leaders, today, look for innovative work approaches, inclusive workforces, and diverse cultures to upskill and transform their most valuable assets i.e., PEOPLE.
Though no two organizations face the same situations, there is no single recipe to enable workforce transformation. But together, companies can ENGAGE, EMPOWER, and TRANSFORM their people through effective training solutions, inclusive leadership programs, and performance management tools such as KPIs to attain sustainable business outcomes. Adopting an outcomes-driven KPI approach enables organizations to-
- Align the right set of business objectives and cascade the right purpose, vision, and strategy across the organization to achieve measurable outcomes
- Discover effective business strategies to empower the right talent and accomplish intended goals.
- Drive workforce engagement and performance levels to gauge organizational success and ultimately transform business.
Even with the rising shift towards hybrid work environment, ‘unlocking people’ remains the most important aspect for any organization. Leaders who can rightly engage and empower their workforce with the right blend of skills, talent, expertise, can make their businesses to thrive and grow. With the continuous technological advancements, organizations need to completely engage, empower, and transform their workforce to unlock their potential. It is also a great chance to reshape the future of workforce by adopting a people-centric approach, where people feel engaged and empowered to achieve something.
With seismic shifts in almost every industry, leaders need to constantly redefine and reshape every aspect of their business to unlock success and transform workforce. Organizations implement KPIs as an outcomes-driven approach to empower their employees to achieve the desired goals and focus on results that matter. With a clear vision and purpose to assess workforce performance, KPIs encourage employees to know their individual contribution towards company’s success. This is crucial for any organization for thriving during these uncertain times.
To transform your people and the workplace, it is important to set an objective and measure the outcome. The end goal is workforce engagement and empowerment. With a clear set of performance indicators defined at the beginning of the annual cycle, employees get more clarity on what is expected and how their progress will get reflected in the overall outcomes- be it completing a project by the Ops team, meeting sales targets by sales staff, or optimizing marketing leads by marketeers.
Contribute towards workforce transformation by communicating the right vision, goal, strategy, progress, and outcomes. Be transparent in setting KPIs for individuals and teams to assess performance and measure results. This will make you unlock people as they feel more involved, empowered, and inspired to drive organizational success.
In strategic planning, it is implementation of digital learning platforms, executive leadership, and performance management tools that are doing it for your business. This combination leads to better alignment, greater engagement, and more focus on the outcomes.
When your workforce has more clarity of company’s strategic goals, they feel engaged and empowered to achieve better and bigger in the future.