The business landscape is experiencing swift shifts driven by the transformative power of Artificial Intelligence (AI), Machine Learning (ML), and other advanced technologies. Harnessing this potential can be daunting for organizations lacking internal expertise or infrastructure. This is where Managed Learning Services (MLS) come in as a strategic solution for organizations seeking efficient and effective ways to enhance the skills and knowledge of their workforce.

As per the Persistence Market Research report, the global market for managed learning services is projected to attain a value of $8.71 billion by the conclusion of 2033, exhibiting a compound annual growth rate (CAGR) of 11% over the decade.

Amidst an environment emphasizing constant learning as a pathway to success, managed learning service providers offer a comprehensive employee training and development package. MLS providers partner with organizations to design, develop, and deliver training programs matching business goals and workforce needs.

But how can L&D leaders ensure this partnership translates into tangible gains for their business? From the beginning of the partnership, there are some important questions to consider before teaming up with an MLS provider.

Maximizing ROI with Managed Learning Services in 2024

Inquire Before You Affiliate: Key Points to Discuss When Considering an MLS Provider Partnership

Building a successful partnership with an MLS provider hinges on asking the right questions upfront. The questions you ask before signing a partnership with an MLS provider are key to unlocking a dynamic and mutually beneficial collaboration.

What Do MLS Providers Bring to The Table Regarding Financial Gains?

When considering the ideal partner for outsourcing training and development needs, a pivotal question to pose to potential collaborators revolves around the financial benefits they can bring to the table. Here, we delve into various ways a managed learning services partner can be instrumental in saving costs:

1. Economies of Scale Unleashed: Opting for an MLS provider for your digital training requirements unlocks the door to their economies of scale. This translates to the ability to produce eLearning content at a lower cost than an in-house approach.

2. Tailored, Flexible Pricing Models: A noteworthy offering from many MLS providers is their provision of flexible pricing models. This offering ensures that you exclusively incur charges for the particular services you require, not unnecessary extras. Such adaptability becomes exceptionally beneficial, particularly when your eLearning requirements fluctuate monthly or yearly.

3. Mitigation of Sunk Costs: Handling in-house training development often comes with unavoidable sunk costs, like the expenses of training your employees on the intricacies of authoring tools. A managed learning services partner takes the reins of the development work, helping you sidestep or significantly reduce these sunk costs.

What Evaluation Tools or Techniques Should Be Utilized to Analyze the Training Program’s Effectiveness?

If you want to ensure your training initiatives are delivering their maximum return on investment, it’s crucial to evaluate their effectiveness. Engage your MLS partner with these compelling questions to guarantee you’re extracting the highest value from your investment:

1. Could you share insights into the data you collect on learner performance?

2. What strategies do you employ to analyze this data and adeptly identify areas ready for enhancement?

3. Based on your discerning analysis, what specific recommendations do you propose for refinement?

4. What methodologies do you employ to track progress meticulously over an extended period?

5. Could you shed light on the benchmarks you rely on as indicators of training success?

6. How do you dynamically adjust your approach in response to learning outcomes?

Furthermore, a few more aspects that need to be diligently discussed are:

  • Business Objectives: Discuss your organization’s short-term and long-term business goals. Ensure the MLS provider understands these goals and can align their learning solutions accordingly.
  • Customization and Tailoring: Ask the MLS provider about their capacity to tailor their offerings to align with your organization’s requirements. Discuss how tailored solutions can address your unique challenges and requirements.
  • Needs Assessment: Conduct a detailed needs analysis and discuss the findings with the MLS provider. Seek their input on how their services can effectively address identified skill gaps and learning needs within your workforce.
  • Content Development and Quality: Inquire about the MLS provider’s content development process, including the quality and relevance of their learning materials. Discuss the possibility of incorporating your organization’s specific content or industry examples.
  • Technology Integration: Explore the alignment of the MLS provider’s technology with your current systems, aiming for a seamless integration process with your Learning Management System (LMS) and other pertinent technologies.
  • Scalability: Examine the capacity of the MLS provider to expand its services in tandem with your organization’s growth. Delve into the adaptability of their solutions to cater to shifts in the size and requirements of your workforce.
  • Employee Engagement Strategies: Discuss the MLS provider’s strategies to keep learners engaged. Inquire about interactive elements, feedback mechanisms, and any gamification or social learning aspects contributing to a positive learning experience.
  • Communication and Collaboration Framework: Discuss communication channels, updates frequency, and the collaboration level between your organization and the MLS provider. Establish clear expectations for regular reporting and feedback mechanisms.
  • Compliance and Quality Assurance: Inquire about the MLS provider’s commitment to compliance with industry standards and regulations. Examine the procedures they employ for quality assurance to guarantee the precision and pertinence of the learning materials.
  • Implementation Plan: Discuss the implementation process, including timelines, milestones, and potential challenges. Clarify roles and responsibilities on both sides to ensure a smooth rollout.

An MLS provider must provide detailed and insightful responses to these queries. Should they fall short, it might be time to explore alternatives and align yourself with a partner capable of maximizing ROI within learning and development initiatives.

Smarter Learning, Smoother Sailing: Navigating the MLS Landscape for Optimal ROI

Maximizing your return on investment (ROI) when partnering with a managed learning services provider requires careful planning and strategic collaboration. Here are several essential factors to consider in order to ensure a prosperous partnership:

Align Goals and Objectives

  • Clearly define your learning goals and objectives. Which skills, knowledge, or behaviors do you want your employees to acquire? How will this impact your business outcomes? As per LinkedIn’s 2023 Workplace Learning Report, aligning learning programs with business goals is identified as one of the top priorities for L&D in 2023.
  • Choose an MLS provider aligned with your goals. Seek someone with industry-specific expertise and a track record of successfully delivering comparable learning programs.

Focus on Measurable Success

  • Establish clear metrics to track ROI. Be able to track enhancements in employee performance, heightened retention rates, cost reduction, or advancements in customer satisfaction.
  • Collaborate with the MLS provider to set baseline measurements and track progress regularly. This allows for data-driven adjustments to maximize program efficacy.

Select the Right Services

  • Assess your requirements and available resources to ascertain the appropriate extent of outsourcing for your needs. Do you need comprehensive learning program design and delivery or just administrative support?
  • Choose a managed learning services provider offering the specific services you need, such as content development, technology platform management, reporting and analytics, or learner support.

Build a Strong Partnership

  • Foster open communication and collaboration with your MLS provider. Share your expectations, challenges, and successes regularly.
  • Ensure your internal team is engaged and supportive of the learning program. Equip them with essential resources and training.

Additional Tips

  • Negotiate a clearly defined scope of work and service level agreements (SLAs) to meet expectations.
  • Leverage the MLS provider’s expertise and resources to access advanced learning technologies and methodologies.
  • Continuously evaluate the program’s effectiveness and adjust as needed to optimize ROI.

By following these guidelines and focusing on a strategic partnership, you can leverage the benefits of managed learning services to achieve your workforce development goals and maximize your return on investment. Successful MLS partnerships are built on trust, collaboration, and a shared commitment to improving employee performance and driving business success.


Managed learning services are not just about training delivery; they drive strategic business outcomes through targeted learning initiatives and continuous performance improvement. By leveraging external expertise, cutting-edge technologies, and a focus on continuous improvement, organizations can cultivate a skilled and agile workforce in the face of evolving challenges.

As the learning landscape evolves in 2024, embracing managed learning services will be a key differentiator for organizations committed to staying ahead in the competitive global market.

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