Digital transformations (DX) are on the rise, and with digital transformation comes new software. A research company called IDC predicts that the digital transformation market will be worth $6.8 trillion by 2023. They also expect that 75% of businesses will have plans to transform their operations using digital technology fully. Providing your organization with high-quality, comprehensive software adoption training is one of the most effective ways to increase adoption rates.
Furthermore, we must change how we design software and how people use it. We should focus on putting users before technology and make it easy for them to use. This will help more people use digital tools. However, much like many other industries, the world of L&D has significantly changed over the last year. To help you better navigate these changes. We have shared the top software adoption best practices for 2023 and beyond.
Develop a Remote-Friendly Adoption Strategy
Covid-19 was the catalyst for the rapid digital shift we have seen in the past few years. This shift has caused many organizations to implement more flexible work environments. Many employees now work from home at least most of the time. The remote workforce must learn new tools to work in these environments successfully. Organizations in every industry also adopt new software to adapt to changing customer needs.
The growth of the remote workforce and fluctuating safety restrictions have created a need for software adoption plans that address the needs of remote employees. Organization-wide changes in software are more successful with increased levels of accessibility. Implementing a blended online strategy can help your organization’s user adoption rates by offering training in a more flexible format that increases accessibility.
Develop Role-Based Learning Journeys
Enterprise organizations often face the added challenge of providing organization-wide training for users utilizing the software features differently. Enterprise applications are often more complex because several user types require different information.
In scenarios where some different roles or departments need to know different information regarding new technology developing role-based learning journeys can be useful. Developing learning paths for different user types will keep the training content relevant, speed up the training process and prevent information overload.
Implement an Awareness Campaign
Successful software implementation should be approached as a long-term process. Driving adoption is about more than simply providing training for employees. A successful user adoption process helps reduce resistance to change by highlighting the benefits of the new software and user training.
Developing an awareness campaign can help you share this information and build excitement around the training program. Spreading awareness and highlighting benefits can significantly increase training session participation rates.
Integrate Opportunities for Practice
Another strategy used in many successful software adoption plans is providing opportunities for practice to take place. This looks a little different today than it did just a year ago. Now that many employees are working on distributed teams, it is more important than ever that experiential learning is provided in digital ways online.
Scenario-based learning modules are one effective way you can help learners practice skills in an online environment. Simulations have employees work through life-like scenarios and give them choices to select. This process is risk-free and helps to build context around each topic.
EPSS tools or electronic performance support systems help learners by guiding them through more technical processes. These provide the added value of building training into the flow of work. They guide learners through each step with icons and simple instructions.
Utilize Learning Analytics for Optimization
One of the top benefits of eLearning is that you can use tools such as learning analytics to optimize your training programs. Scheduling and implementing a regular review process can help you maximize the effectiveness of your corporate training materials. Learning analytics can help you find valuable insights regarding learner behavior. You can use this information to determine the most effective or engaging content. It can also determine potential issues and content that need to be adjusted more quickly.
Focus on Customization for Training Personalization
Training employees traditionally is challenging due to differences in skills, learning styles, and roles. Global companies face additional complexity with training in multiple languages. Personalized training based on job functions, app features, learning needs, and native languages is crucial. Interactive walkthroughs within the app interface offer guidance to employees regardless of location, time, or role. By tailoring training to individuals, companies can enhance training effectiveness and efficiency.
Deliver Content in Multiple Formats
When people learn new things, they have different ways they like to learn. Some prefer videos and SlideShare, while others like handouts. To accommodate these preferences, it’s a good idea to provide learners with different formats for learning. This includes eLearning Courses, videos, PDFs, and presentations. A good learning platform should also have helpful tools like self-help options, task lists, messages, guided discovery, tips, and beacons to highlight new information.
Today the adoption of new technology is needed to streamline daily processes and increase business agility. Implementing a high-quality software adoption program is one of the best ways to improve adoption rates and implement a successful digital transformation. Implementing remote-friendly adoption strategies, developing role-based learning journeys, and integrating practice opportunities are essential for successful software adoption. Additionally, utilizing learning analytics for optimization and focusing on training customization and personalization is crucial. Infopro Learning has over 25 years of experience creating customized training solutions for enterprise organizations. Learn more and read the case study Digital Software Adoption Training.