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Human Capital Transformation

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Onboarding

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Sales

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Customer Support

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Operations

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Transformation Management

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Learning Staffing

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Onboarding Services

Employees will decide within 10 days if they intend to stay with the organization or begin looking for a different job. Successful onboarding programs start before day 1 and continue until the start of their next transformation.

The 4 Key Components of the New Hire Experience

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    Performance

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    Company

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    Craft

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    Character

Sales

It is far more difficult to sell your product to the informed customer of today because they come to the table prepared to ask difficult questions and demand that your sales team produces the correct answer. To succeed in this market, sales teams and channel partners need consistency in sales training that adapts to the ever-changing products, customers, and competition.

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    Sales Onboarding

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    Product Training

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    Sales Process Transformation

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    Channel Partner Training

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    Sales Academy

Customer Support

Delivering a differentiated customer experience creates an organization’s competitive advantage and dramatically enhances the top and bottom line results. Creating memorable experiences requires the transformation of customer service training to focus on four universal customer needs.

Consistency

Delivering consistent experiences while uninterruptedly meeting customer expectations

Responsiveness

Responding to, and processing, prospect or customer inquiries within acceptable times

Personalization

Delivering differentiated experiences to prospects or customers with different attitudes and needs

Convenience

Helping customers complete key activities with the least possible level of effort (removing the burden)

Operations

Managing consistency in engineering and manufacturing processes is the bedrock of any successful organization. While challenging in any ecosystem, this challenge has been magnified with the globalization of labor. We focus on the distribution, adoption, and adherence to operational best practices.

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    Engineering Excellence Academy

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    Operations Training Program

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    Project Management Program

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    Compliance Program

Transformation Management

Organizations must transform constantly to remain competitive. Effectively competing in today’s fast-paced and digital-centric business environment requires more than just investing in emerging technologies; these transformations require investment in human capital. If your organization is going through a disruptive transformation, we can help guide your people through that change.

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    Customer Centric

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    Data Driven

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    Innovative

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    Collaborative

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    Agile

Successful change heavily relies on systematic and progressive improvements across the five key attributes:

Learning Staffing

Our specialized L&D recruitment strategy provides reliability, simplicity, and speed to modern learning organizations that need highly skilled learning resources.

Reliability

With over 20 years of experience, we know how to find top talent; with a proven recruitment process and a network of over 1,000 resources not available on any job board.

Simplicity

We make it simple for you to find top talent by running potential candidates through a multi-stage interview process.

Speed

With over 100 recruiters working across multiple time zones, 24 hours a day, we can respond to even the most limited timelines and provide service quickly and efficiently.

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