The Company
The organization is a renowned fitness and sports company with multiple locations across Manhattan, Brooklyn, and Connecticut. Known for its state-of-the-art facilities, elite coaching, and commitment to exceptional hospitality, the company serves a diverse clientele and maintains a strong emphasis on delivering high-quality experiences across all its centers.
Business Challenges
This organization faced inconsistencies in onboarding experiences across its multiple locations, making it difficult to align new hires with the company’s core principles, values, and policies. They worked with Infopro Learning to develop a program to achieve the following goals.
- Provide consistency in training content and delivery across all locations to ensure a cohesive onboarding experience.
- Highlight the company’s core values, hospitality philosophy, and expectations for all employees.
- Develop customized modules tailored to the specific needs of each job group in addition to the core modules applicable to all new hires.
