The client is a Fortune 100 American energy company with its headquarters in Chicago and an estimated 31,518 employees. The client has operations and business activities in 48 states in the United States and has about 10 million customers.
Since 1990, operator training materials have been repurposed in classroom training for one-week sessions at the client site. Schedules for employee training were constrained for those who worked on crews in rotational shifts. As a result, classroom instruction was quickly proving to be ineffective. Other challenges identified included: