The client is a Fortune 100 American energy company with its headquarters in Chicago and an estimated 31,518 employees. The client has operations and business activities in 48 states in the United States and has about 10 million customers.
Since 1990, operator training materials have been repurposed in classroom training for one-week sessions at the client site. Schedules for employee training were constrained for those who worked on crews in rotational shifts. As a result, classroom instruction was quickly proving to be ineffective. Other challenges identified included:
- Training in a classroom required employees to take a week off from work, which meant lost productivity. The client had been experiencing significant cost impacts due to the absence of thousands of workers.
- The adjunct staff had no access to plant operations, and training in a classroom was unable to simulate real-world plant operations.
- Organizing classroom deliveries for such a large population with varied schedules was difficult and expensive because this training was intended for 13 fleet operations.