Onboarding Program to reduce Time-to-Competency

The Company

Our Client is one of the largest insurance organizations in the world, providing risk, retirement and health consulting services to people around the globe.

Business Challenges

The company was looking to upgrade its training infrastructure and curriculum in alignment to new leadership and vision.

• Reduce the time-to-competency of their outbound contact center
• Implement training that increases ease of maintenance
• Achieve budget utilization through reduced facilitation costs
• Maintain consistency in training