Created a blended learning solution to enhance training effectiveness
Headquartered in the U.S., the client, with a headcount of nearly 1,400 employees, is a financial services firm specializing in retirement annuities and mutual funds, as well as an auto, property, supplemental, and life insurance company.
The client operates an outbound call center to handle its insurance requirements. The client’s contact center was looking to modernize its training infrastructure and curriculum in light of new leadership and direction. The main challenges faced by the client were:
103 Morgan Lane, Suite 102, Plainsboro, NJ 08536
615 East Pioneer, Suite 110, Puyallup, WA 98372
11 Broadway, Ste #632, New York, NY 10004
Automatikvej 1, 2860 Soborg, Denmark
4th Floor, 33 Cavendish Square, London, England W1G 0PW
341 Talbot St, Suite 232, London, ON N6A 2R5, Canada
C-4, Sector 58, Noida, UP 201307, India
Office 9, 3rd Floor, Patto Center, Near Kadamba Bus Stand, Panaji, Goa 403001, India
© 2023 Infopro Learning, Inc. All rights reserved.
Upcoming Webinar - Energy & Stress Management for Leaders on Feb 23, 2023 at 11:00 AM EST Book Your Seat
Our website uses cookies to improve your user experience. If you continue browsing, we assume that you consent to our use of cookies.