We’ve built an entire retention industry around people who leave.

Exit interviews. Regrettable attrition dashboards. Stay interviews for the flight risks. All of it aimed at the moment someone walks out the door.

Meanwhile, the more expensive loss is happening to people who never leave at all.

The Name for It

Last year the training platform TalentLMS put a label on something a lot of us had been watching without a word for: quiet cracking. Their survey of 1,000 U.S. employees found 54% experiencing some level of it, with one in five saying it was a frequent or constant state.

Their definition is a persistent feeling of workplace unhappiness that leads to disengagement, weaker performance, and a rising desire to quit. What makes it different from burnout is that it doesn’t announce itself through exhaustion. What makes it different from quiet quitting is that it doesn’t show up in the numbers — at least not right away.

The person is still at their desk. Still hitting targets. Still on the calls. And structurally, quietly, coming apart.

That framing got a lot of attention as an employee phenomenon. I’d argue we buried the more important story.

The People Doing the Cracking are Increasingly the People In Charge

Gallup’s State of the Global Workplace 2026 report landed with a number that should have been on the cover of every HR publication in the world.

Manager engagement fell five percentage points in a single year — from 27% in 2024 to 22% in 2025. Since 2022, it’s down nine points, from 31% to 22%. Over the same stretch, individual contributor engagement stayed roughly flat, sitting around 19%.

Do the subtraction. In 2022, managers were about eleven points more engaged than the people they led. Today the gap is roughly three. Gallup calls it the disappearance of the manager “engagement premium,” which is a polite way of saying the job stopped being worth it.

DDI’s Global Leadership Forecast 2025 fills in the texture: 71% of leaders report increased stress since stepping into their role, and 40% have considered leaving leadership altogether.

Forty percent. These aren’t people who can’t handle pressure. These are people who ran the numbers on what leadership now costs them and came up short.

And most of them are staying. That’s the part we’re not talking about.

Managing Workplace Stress for Leaders

Why Leaders Crack Differently

An individual contributor who’s cracking can withdraw. Do the work, skip the extras, protect what’s left.

A leader can’t. The job is the extras. The one-on-one where somebody’s marriage is failing. The layoff conversation you didn’t decide on but have to deliver. The strategy shift you privately think is wrong and publicly have to sell. There is no version of the manager role where you perform the essential functions while withholding emotional labor, because emotional labor is the essential function.

So the fracture goes inward. And it looks like this:

  • Judgment gets cheaper. She stops thinking through the hard call and takes the defensible one. Nobody notices, because defensible decisions don’t fail loudly. They just fail later.
  • Development stops. Coaching a struggling performer takes months of sustained belief. A depleted leader doesn’t have months of belief left. So the performer gets managed instead of developed, and eventually gets managed out.
  • Advocacy goes quiet. She stops fighting for her team’s headcount, her team’s raises, her team’s exceptions. Nobody logs “manager stopped pushing back” as an event. But the team feels it within a quarter.
  • She goes compliant. This is the worst one. The most dangerous leader in your organization isn’t the one who argues. It’s the talented one who used to argue and stopped.

None of that shows up in a performance review. All of it shows up in your results, eighteen months out, in a form you’ll misdiagnose as a strategy problem.

Why It’s Happening

There’s no mystery here.

We flattened the org and handed the removed layer’s work downward. Span of control is up sharply. Gallup, citing federal data, puts the average at 12.1 direct reports, up about 50% since 2013. Gartner finds 75% of CHROs believe their managers are overwhelmed.

We added AI transformation to their plate without adding time. We made them the front line for every employee expectation the organization can’t meet: flexibility, meaning, growth, pay equity. We gave them accountability that has grown considerably faster than their authority.

And then, in a majority of cases, we didn’t train them for any of it. Only 44% of managers globally report receiving any formal management training.

We asked them to matter deeply while their actual authority quietly eroded underneath them. Some of them are handling it. A lot of them are cracking.

What to Actually Do

Stop reading flat engagement scores as good news. A cracking leader still scores in the middle. The signal isn’t the number — it’s the trajectory of a specific person. Someone whose scores were high and are now merely fine has told you something.

Ask a better question. Not “how are you doing?” They’ll say fine, that’s the job. Ask: “What are you carrying that nobody upstream knows about?” Then don’t fill the silence.

Give them one place to be honest. Peer cohorts of leaders at the same level, without their bosses in the room, are the highest-return, lowest-cost intervention I know of. A lot of what’s cracking these people is the belief that they’re the only one struggling.

Remove something real. Not a wellness app. A report. A meeting series. Two direct reports. Actual load.

Restore some authority. Much of the damage isn’t workload. It’s responsibility without the power to act on it. Give a leader one decision she can make without seeking approval and watch what it does.

The Math

Losing a talented leader who resigns is expensive and visible. You post the role, you run a search, you take the productivity hit, and you recover.

Losing a talented leader who stays is cheaper on paper and far worse in practice. There’s no requisition, no search, no recovery. Just a slow, invisible discount on every decision, every development conversation, and every person underneath them, running indefinitely.

We’re not just losing our best individual contributors right now.

We’re losing our best leaders while they’re still in the building.

Frequently Asked Questions (FAQs)

  • remove Why do leaders stay in their roles even when they are struggling internally?
    Leaders may continue in demanding roles because of a strong sense of responsibility, commitment to their teams, organizational expectations or fear of letting others down. External success can also make internal struggles difficult to recognize, causing leaders to maintain performance while experiencing exhaustion, disengagement, or emotional strain privately.
  • add What are the signs that a leader may be struggling internally?
    Common signs can include persistent fatigue, reduced enthusiasm, difficulty making decisions, emotional withdrawal, increased irritability, declining engagement and a tendency to avoid difficult conversations. Organizations should look beyond visible performance metrics and create opportunities for leaders to discuss workload, support needs and sustainable performance.
  • add How can organizations better support leaders who are struggling?
    Organizations can support leaders by creating psychologically safe environments, encouraging open conversations, providing leadership coaching, reviewing workloads and giving leaders access to meaningful development and support resources. Sustainable leadership requires organizations to treat leaders' well-being and capacity as strategic priorities rather than expecting leaders to operate under continuous pressure.

About The Author

Dan
Dan Rust

Vice President, Leadership & OD Practice at Infopro Learning

Dan Rust is the Head of Infopro Learning's Leadership & Organizational Development practice. He has more than 30 years of experience helping organizational leaders navigate what is often the truest test of their leadership capabilities: leading others through the most challenging and uncertain times. Dan is the bestselling author of "Workplace Poker" (HarperCollins) and "The Unbearable Lightness of Leading" (Simon & Schuster, releasing December 2026), hosts the Leadership Disrupted podcast, and writes regularly for several publications on the topics of leadership and employee engagement.

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