About the Company
A national nonprofit organization with more than 160 years of service, this organization operates one of the largest youth development networks in the United States. With 5,000+ clubs serving 3.3 million young people annually, it employs 65,000 Youth Development Professionals, staff, contractors, and volunteers across urban, rural, public housing, military, and Native communities nationwide.
Business Challenges
As the organization scaled its National Trainers Initiative to build a certified in-house training workforce across thousands of clubs, ensuring every new Learning Coach received consistent, high-quality onboarding became operationally difficult. A live webinar-based orientation model created growing gaps in standardization, speed, and coaching readiness.
Key challenges included:
- Limited Scalability: Scheduling live sessions delayed onboarding, particularly for Learning Coaches in remote locations, slowing the expansion of in-house training capacity across clubs.
- Inconsistent Delivery: Facilitation quality varied by trainer, meaning a new Learning Coach’s preparation depended on who led their session rather than on a defined curriculum.
- Lack of Standardized Orientation: Training content did not clearly connect coaching practices to the organization’s youth development mission or explain the NTI certification pathway.
- Coaching Skills Gaps: Without structured onboarding grounded in adult learning principles, Learning Coaches entered their roles without a consistent foundation in facilitation best practices.
