At Infopro Learning, we believe that great learning experiences and great customer experiences are deeply connected; both are built on empathy, empowerment, and purpose. That’s why it was an honor to see our very own Cecilia Anderson, Director of Learning and Client Experience, serve as a judge at the UK Customer Experience Awards (UKCXA) 2025, held at Wembley, London.
The UKCXA celebrates innovation and impact in the field of customer experience, spotlighting the organizations and professionals who are redefining how businesses engage, support, and delight their customers. Cecilia’s participation reflects Infopro Learning’s continued commitment to advancing excellence at the intersection of learning, leadership, and human-centered design.
Recognizing Innovation and Impact
As part of the judging panel, Cecilia evaluated submissions in two key categories — Best Measurement in CX and Best Learning & Development. These categories highlight the growing role of learning and analytics in shaping customer experience strategies.
From advanced data-driven approaches to emotionally intelligent learning programs, the entries showcased how organizations are combining innovation and empathy to create meaningful, measurable impact. This alignment between skill development and customer outcomes mirrors Infopro Learning’s philosophy — empowering people through learning drives both performance and purpose.
AI and the Future of Human Connection
One of the defining themes of this year’s awards was the integration of generative AI in enhancing customer experience and learning design. Rather than replacing human connections, leading organizations are using AI to automate routine tasks and free people to focus on what truly matters — building relationships, solving problems, and creating value.
At Infopro Learning, we see this as a powerful validation of our own approach: leveraging technology to enhance human capability, not diminishing it.
Celebrating Excellence at Wembley
The grand awards ceremony at Wembley was a fitting celebration of passion, creativity, and progress. Cecilia also had the honor of presenting the award for Best Measurement in CX, recognizing a team whose innovative approach demonstrated the power of insight-driven transformation.
Moments like these remind us why we do what we do; to celebrate learning, leadership, and the people who make meaningful experiences possible.
Learning, Leadership, and Human Connection
Cecilia’s experience at the UKCXA reaffirmed a core belief that guides our work at Infopro Learning: the best customer experiences start with investing in people. When organizations nurture empathy, communication, and problem-solving through continuous learning, they don’t just elevate performance; they build better leaders, teams, and communities.
About the Author
Cecilia is a seasoned leadership consultant and facilitator, recognized for her strategic insight, emotional intelligence, and ability to energize individuals and teams. With nearly 20 years of experience in learning and cross-cultural delivery, she brings a sharp, human-centered approach to every engagement.
Whether coaching senior executives, leading cultural transformation programs, or advising on strategic communication, Cecilia is a catalyst for clarity, confidence, and behavioral shift.
