The Company
A leading financial services organization based in Northern Europe, the company specializes in delivering high-quality trading and custody services. With a strong focus on customer experience, it supports clients through comprehensive financial operations and maintains a skilled workforce to uphold its service excellence.
Business Challenges
This financial services leader needed an onboarding program to equip new hires in the TCS department with the skills they needed to deliver exceptional customer service. The new onboarding program’s core objectives were to achieve the following:
- Explain the role of TCS in public offerings and related services.
- Identify the importance of the value chain in settlement, reconciliation, and custody services.
- Relate the daily work to the impact of these processes on customers.
