The client is a German multinational pharmaceutical and life sciences company and one of the largest pharmaceutical companies in the world. Headquartered in Leverkusen, the company’s main business areas include pharmaceuticals, consumer healthcare products, agricultural chemicals, seeds and biotechnology products.
The client wanted to convert classroom-based programs for Transportation Management Solutions (TMS) into digital learning sessions. Their key challenges were:
- Lack of alignment between distribution teams with strategic vision and common language to overcome regional differences
- Lack of innovation due to blocked bandwidth of Super Users for the TMS process
- No regular training and formalized process for faster adoption of new TMS features and enhancements
- Getting geographically dispersed users to a common location was a daunting task