In this interactive workshop, participants will learn skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics – at all levels of the organization. By learning how to speak and be heard (and encouraging others to do the same), participants will be able to surface the best ideas, make the highest-quality decisions, and then act on decisions with unity and commitment.
To address these challenges and others, participants will learn about the five conflict-handling modes and assess their own primary conflict-handling mode. Armed with this knowledge, they will work on developing skills and strategies to better understand conflict and its causes and resolve workplace issues.
Skills and strategies learned include assertive communication techniques, the avoidance of words that can trigger conflict, and the application of essential listening and questioning skills to neutralize conflict situations. The workshop also includes role play opportunities for participants to apply their knowledge acquired during the session.
Productivity improves dramatically when employees are able to have challenging conversations in a positive manner.
Employees bring more “bad news” to leaders who need this objective and unfiltered information to make optimal decisions.
Employee engagement improves as the workplace culture benefits from the ability to handle interpersonal conflicts effectively.
Leaders are better equipped to provide employees with feedback and performance reviews that directly address core issues.
Leaders are able to foster engaged dialogue and robust debate in order to generate the highest quality ideas and alternatives.
Misunderstandings and mistakes are minimized when employees learn to communicate clearly and authentically
Learn to step into the “natural tension” of difficult conversations rather than avoid them.
Learn to create a conversational environment in which others are comfortable sharing conflicting opinions openly and authentically.
Learn to address conflicts in a positive and productive manner.
Develop the ability to de-escalate high tension situations and stressful conversations in order to facilitate optimal outcomes.
Develop better listening skills, specifically focused on showing empathy and listening actively when engaged in challenging conversations.
Learn how to encourage a win-win mindset with colleagues even when opinions differ, emotions and strong and the stakes are high.
Develop awareness of variations in personal communication styles and how to leverage these observations during difficult conversations.
Understand when and how to productively “walk away” from conflict.
We can prepare your team to deliver this program, or leverage our global network of experienced facilitators
Modern Classroom Certified Trainer
Bicultural Global Trainer/Consultant
Professional & Personal Development Coach & Trainer