• Case Study

    Future-proofing the Functions of a Leading Bank for the Next Evolution of the Workplace

    Launched an enterprise-wide initiative to improve business agility


The Company

The client is one of the largest banks in the US, with a headcount of nearly 90,000 employees. It serves approximately 22 million customers in several locations in key financial centers around the globe.

Business Challenges

The client was accustomed to the traditional approach of bringing results to market. But with recent digital disruptions, customer expectations changed; which resulted in the following challenges for the client:

  • Complex business processes
  • Inability to provide best and seamless experiences to the customers
  • Incompetent to keep pace with a rapid transition to the digital era
  • Unable to fight the fierce global digital competition

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