iSustain

The iSustain service is meant to alleviate L&D organizations from all learning administration work, freeing up L&D teams to invest more on creating innovative learning experiences, while also severely reducing the cost to the organization.

Learner Management: Using InfoPro Learning’s LMS (GnosisLMS), or a client-owned LMS, InfoPro Learning will manage and update user profile data, including user roles, permissions and learning assignments.

Catalog Management: As outlined in the Annual Performance Learning Plan, or by request, InfoPro Learning will manage the entire lifecycle of course content, from addition, modification, and eventual archival.

Help Desk Services: With offices located around the globe, InfoPro Learning uses the “follow the sun” model to deliver 24/7 support services to over 100 countries. InfoPro Learning offers Level 1-3 help desk support, delivered in 20 different languages.

Learning Administration Services: This service is also provided in the iDeliver service, but for those signed on purely for iSustain, learning administration provides course administration scheduling and fulfillment across an entire organization, or business unit.

  1. Level 1, 2, & 3 support
  2. Voice, ticket, email, chat, and in-person support
  3. Case/ issue/ ticket management
  4. Ticketing & reporting system
  5. User training and periodic webinars
  6. In region/country support provisioning
  1. Localized support, proving assistance in all major languages
  2. Access to the Customer First platform for managing all tickets
  3. Robust knowledgebase, updated regularly, for self-service support
  4. Ability to submit support requests through any device and at any time
  5. Online Assessment – loading, allocating and reporting

Fortune publishing company takes learning to the streets with InfoPro Learning’s MOBILIZE Solution

Industry Expert

“Companies invest hundreds of thousands of dollars in creating brand new content, just to forget about it a couple of years later. Our goal is to revitalize that content and then create a strategy for extending the shelf life of all learning assets in the future.”

Abhash Singh
Learning Program Manager

Our Approach

Learn about our approach to learning and development.