Tanmoy Majumder

Tanmoy Majumder

About the author: Tanmoy Majumder is an outsourcing expert with multiple domains of experience including outsourcing software development and maintenance, IT support, BPO, and Learning Outsourcing. With 30 years of experience, he has gained a deep knowledge of delivery processes and customer requirements, able to balance profitability of engagements while meeting SLA’s. Tanmoy has worked in the US, Asia, Asia-Pacific, and Australia and has a passion for studying organizational development.

Why Chief Learning Officers Should Care About Learning Experience

Match the Demands of Today’s Learners, Or Someone Else Will Around the world, customers – irrespective of the service they consume – expect their experience to be consistent, personalized, responsive, and convenient. Learners are no different. Learners have Four Expectations A consistent learning experience, irrespective of the channel or mode of training delivery A responsive…

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The First Lever of a Successful CLO: Performance Transformation

Recently, we’ve written several articles about the importance of connecting learning outcomes to business results (performance transformation), including a very popular article by our VP of Learning, Arun Prakash, published on TrainingIndustry.com, titled “Flipped Kirkpatrick: Designing Learning Journeys for Business Impact”. It should have been no surprise, that we also listed performance transformation as one…

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The Three Levers of a Successful CLO

L&D Takes Center Stage Organizations have always felt the importance of learning and training, but have rarely put them center-stage. That mindset is now changing as organizations have more access to rich data. With the increased ability to link learning back to the bottom-line, organizations are realizing that the ROI of training programs is on-par…

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The Déjà Vu of Learning Business Process Outsourcing

The Similarities between L&D and IT As a person who comes from an IT outsourcing background, I believe the learning industry resembles the Information & Technology industry more than most people realize. For example, the Managed Learning Services (MLS) which InfoPro Learning offers, is very similar to modern IT outsourcing, following the same holistic approach…

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